Reference

Terms and Conditions for Using xb99

These terms govern every account on xb99 — how you register, deposit through bKash, Nagad, or Rocket, place activity, and withdraw funds. Access and eligibility depend on your local law and the regions we currently support, so read this before you open an account.

Account eligibility requiredbKash, Nagad, Rocket coveredLocal law and region applyOne account per personSubject to change with notice

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What These Terms Actually Cover

xb99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on xb99 you accept these terms in full. They cover account registration and verification, how wallet deposits through bKash, Nagad, and Rocket are processed, withdrawal conditions, and what happens if the rules are broken. We may update these terms and will

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post any change on this page — continued use of your account after an update means you accept the revised version. Eligibility to access xb99 depends entirely on whether your local law permits it and whether your region is currently supported. We do not make legal
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representations on your behalf. One account per person is a hard rule; duplicate accounts are closed and balances may be forfeited. Your account is personal and non-transferable — sharing login credentials violates these terms. All transactions processed through your account wallet, including bKash and Nagad deposits,
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are final once confirmed unless a documented error occurred on our end. If you believe a transaction is wrong, contact our support team with the reference number from your mobile wallet before raising a dispute elsewhere.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms are also where we set out how xb99 handles your account data, what we store, how long we keep it, and how to request changes. Your account information — including your mobile number linked to bKash or Nagad, your transaction history, and your device access log — is held securely and used only for account operation and legal compliance. We do not sell account data to third parties.

Data Retention

We keep account and transaction records for as long as required by applicable compliance rules. After account closure, data is retained for the legally required period then deleted.

Account Security

Two-step verification is available and strongly encouraged. If you suspect unauthorised access, change your password immediately and contact support with your account ID.

Cookies and Session Data

We use session cookies to keep you logged in and to maintain your wallet state across pages. You can manage cookies in your browser but disabling them may affect account functionality.

Requesting Changes

To update your registered details or request a copy of the data we hold, contact support by email with proof of identity. We action verified requests within a reasonable period.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear or you need to raise a terms-related issue — a transaction dispute, an account restriction, or a verification question — here is how to get through to us. Have your account ID and the relevant wallet reference ready so we can resolve it faster.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and wallet rules at xb99. If your question is not here, use the support channels listed above.

Access depends on your local law and whether your region is currently supported. You must be of legal age in your jurisdiction. We verify identity during the account opening process.

No. One account per person is a strict rule. If we detect duplicate accounts linked to the same identity or mobile wallet — bKash, Nagad, or Rocket — both accounts may be closed.

Depending on the breach, we may restrict your account, suspend withdrawals, or close the account entirely. We will notify you and give you a chance to respond before a permanent action.

Contact support with your account ID and the reference number from your bKash, Nagad, or Rocket transfer. Disputes raised without a wallet reference take significantly longer to investigate.

Yes. We post updates to this page and the revised terms apply from the date shown. Continuing to use your account after that date means you accept the changes.

Request account closure through the help centre or by emailing support. Any confirmed wallet balance is withdrawn first. Account data is then retained for the legally required period before deletion.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Using xb99

Account Security and Data Under These Terms

Data Retention

Account Security

Cookies and Session Data

Requesting Changes

Reach Us About These Terms

Common Questions About These Terms

01 Who can open an account on xb99?

02 Can I have more than one account?

03 What happens if I break a term?

04 How do I dispute a transaction?

05 Can xb99 change these terms?

06 How do I close my account and what happens to my data?

Terms & Conditions

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