What Our Legal Terms Actually Cover
When you open an account with us, you enter into a binding agreement that governs everything from how your wallet balance is managed to how disputes are handled. Our terms cover account creation, deposits processed through bKash, Nagad, or Rocket, withdrawal verification steps, and the conditions
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under which your account may be suspended or closed. Eligibility to use xb99 is not universal — it depends on the laws of your country or region, and it is your responsibility to confirm that accessing our platform is lawful where you are. We do not
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make that determination for you. Account data, transaction records, and communication logs are held in line with our data retention policy, which is outlined in the privacy section of these documents. Any updates to our legal terms are communicated via the email address linked to your
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account, and continued use after notice constitutes acceptance. If you transact via Nagad or Rocket and a payment dispute arises, the resolution process starts with our account support team — not with the wallet provider. We keep a record of every transaction on your account dashboard,
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and you can raise a discrepancy through our support channel at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.